These service terms apply to all services provided by My Pilot Online - by purchasing, accepting a quote, and or providing a deposit on any and all work you agree to these services terms and conditions. BACKGROUND - The Client is of the opinion that the Contractor has the necessary qualifications, experience and abilities to provide services to the Client. The Contractor is agreeable to providing such services to the Client on the terms and conditions set out in this Agreement. My Pilot Online " The Contractor" will use reasonable efforts to ensure Client's desired Services are produced in a style and manner consistent with the Contractor's current portfolio and will try to incorporate any reasonable suggestion made by Client. However, Client understands and agrees that a) Every client is different, with different tastes, budgets, and needs; b) Web Design/ Development services are often a subjective art and Contractor has a unique vision, with an ever-evolving style and technique; c) Contractor will use its artistic judgment when providing Services for Client, which may not include strict adherence to Client’s suggestions; d) Although Contractor will use reasonable efforts to incorporate Client’s suggestions and desires when providing Client with the Services, Designer shall have final say regarding the aesthetic judgment and artistic quality of the Services. We have a zero harassment policy - Client agrees that in any event of harassment ( Examples , name calling, demeaning terms, etc ) the project will be terminated immediately without refund. Client agrees that any threats of any kind including legal ( example; I'll have my lawyer contact you)  will deem the business relationship ended without refund of project.  Client must be available to discuss and meet during regular business hours (8:00a.m. till 6:00p.m. Monday to Friday {MST}) unless it's a 24 HR rush work order - Client also understands that all work is done in a sequential manner which is time & budget sensitive - and client must adhere to instructions in a timely manner.  All services require a deposit of at least 50% of the invoice balance in order to commence on the project. All deposits are non-refundable. All invoices accepted with a discount are non refundable. All outstanding balances must be paid within 5 days of the project being deemed completed by My Pilot Online. All invoices with a remaining balance after 5 days will incur a $15 a day service with a maximum of 30 days to pay and no more than $450 in additional incurred charges and fees. If payment is not made, My Pilot will forward outstanding accounts to the relevant collection agencies and/or use all methods in accordance to the applicable state or provincial law in which the client resides to acquire the outstanding funds. All projects under $700 USD must be paid in full at the beginning of the project. All intellectual property and related material, including any trade secrets, moral rights, goodwill, relevant registrations or applications for registration, and rights in any patent, copyright, trademark, trade dress, industrial design and trade name (the "Intellectual Property") that is developed or produced under this Agreement, will be the sole property of the My Pilot Online until the final invoice is paid in full. The use of the Intellectual Property by the Client will be restricted in all manners until the invoice is paid in full. - Created March 4 2021


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